CryptoTrace ("we", "us") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and the choices you have. By using CryptoTrace, you agree to the practices described below.
1. Information We Collect
- •Account information: your email address and authentication details when you register or sign in.
- •Recovery case details: the cryptocurrency, token symbol, amount, wallet address, intended and actual network, transaction hash, and notes you submit when creating a trace.
- •Usage data: device and browser information, and analytics events that help us improve the service.
2. How We Use Your Information
- •To process and analyze your recovery trace and generate exchange recovery guidance.
- •To send you status updates and support follow-ups related to your cases.
- •To secure the platform, prevent abuse, and comply with legal obligations.
3. Wallet & Transaction Data
- •Wallet addresses and transaction hashes you provide are used solely to query public block explorers and assess recovery feasibility.
- •We do not request, store, or require your private keys or seed phrases — never share these with us or anyone else.
4. Data Sharing
- •We do not sell your personal information.
- •We may share case details with the exchange support teams you choose to contact as part of your recovery process.
- •We use trusted service providers (such as payment and email infrastructure) that process data only on our behalf and under strict confidentiality.
5. Payments
- •Pro upgrades are processed by Stripe. We do not store your full card details — Stripe handles payment securely.
- •Your Pro entitlement is recorded on your account only after a verified payment is confirmed by Stripe.
6. Data Retention
- •Recovery case records are retained so you can revisit them and so we can provide ongoing support.
- •You may request deletion of your case history at any time by contacting us.
7. Your Rights
- •You may access, correct, or request deletion of your personal data.
- •You can revoke analytics consent and opt out of non-essential communications.
8. Security
- •We apply reasonable technical and organizational measures to protect your data, including authenticated access and server-side entitlement controls.
9. Contact
- •For any privacy questions or requests, reach out through the in-app support channels or the contact details published on cryptotrace.digital.
CryptoTrace helps users navigate legitimate exchange recovery processes. We are not affiliated with any exchange, and recovery is not guaranteed.